P R O D U C T I O N T I M E
All orders are cut, sewn, prepared and shipped from our studio in Vilnius, Lithuania (Europe).
Our items are listed as “made to order” and are handmade. Every piece is dedicated and made to the person who ordered it, using old traditional skills. The type of such quality work takes time, so please note it before ordering. At the moment, due to the huge amount of orders we are receiving, it might take us about 2 – 3 weeks to produce your order. We want your item to be perfect, so thank you for understanding! Please let us know if you need to receive your item by a specific day!
You will receive the good news with a tracking number that your handmade order is on its way to you in an email from us. You can use this tracking number to check the status of your delivery on the homepage of the shipping service at any time.
S H I P P I N G O P T I O N S & D U R A T I O N
FREE STANDARD WORLDWIDE SHIPPING!
All orders over 300 EUR will be automatically shipped by Express mail for FREE.
We ship worldwide!
STANDARD (Free worldwide shipping):
– Europe Union usually 3 – 7 business days
– UK usually 3 – 7 business days
– USA 5 – 9 business days
– Australia, Canada and other countries usually 7 – 16 business days
EXPRESS which costs 25 EUR:
– Europe Union usually 1 – 3 business days
– UK usually 2 – 4 business days
– US, Australia, Canada and other countries usually 2 – 5 business days
We ship Monday through Friday and do not ship on Saturdays or Sundays.
* Please note that we cannot guarantee delivery dates.
* Most international orders include tracking information. International tracking information is not updated as frequently as domestic shipments and may cease updating once the package leaves Lithuania. We are unable to provide tracking information beyond that supplied by the Lithuanian Post.
* Standard shipping does NOT include insurance.
Please note, shipping duration is an estimate only. Due to customs delays and other factors outside of our control, orders may take longer to arrive. OFFON cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
If you don’t receive your order within 30 days, please write to us and we will start the investigation process with our post office. After investigation (in some cases it might take up to 90 days and this is beyond our control), if it appears that the parcel is lost, we will make a refund or send you new item(s)!
If your package has been lost in transit, please reach out to us and we’ll do everything we can to locate it. If your package is marked as having been delivered, please reach out to the shipping carrier for assistance.
*Please note that it usually takes more time than regular for the orders to be shipped during the Christmas season. The shipping service/time of the packages is beyond our control.
**Shipping update for the FESTIVE SEASON: please note that during the festive season, regular shipping via National Post Services is getting slower and with unexpected delays. Therefore, if you plan to receive your order by Christmas time, we would recommend you to choose the Express shipping option, which is a faster and safer way!
C U S T O M S A N D I M P O R T A N T T A X E S
Customer/recipient of an international shipment is responsible for payment of any duties, taxes, and fees that may be applied by the destination country. We do recommend contacting your local customs for more information.
Please note that uncollected items are not refunded.
If delivery cannot be made to a customer due to the customer not being present at the address at the time allotted by the carrier, or if any customer refuses to accept the products on delivery, we reserve the right to charge for the cost of returning products to us.
S H I P P I N G A D D R E S S
All orders are shipped to your provided address during checkout. We will not be able to change the shipping address once the order has been shipped.
R E T U R N S A N D E X C H A N G E D E T A I L S
Please contact us before ordering with any questions or sizing concerns. We are more than happy to help with sizing to ensure that you are completely satisfied with your purchase! However, if the item doesn’t fit as you had hoped or the fabric is not as you imagined please inform us and we will do everything that is possible to make it right!
We do accept returns and exchanges:
Please email us at [email protected] within 14 days of receipt of your package with your intention to return your order. Please purchase “tracking” from your post office before returning the item(s) and provide us with the tracking number. Once your item arrives back with us we will contact you to arrange a replacement item you are happy with or offer you shop credit. Your shop credit will never expire and can be used towards anything in our shop. We do not offer refunds at this time.
Note: shipping costs of returned items, including items for exchange, are at the buyer’s expense and will not be refunded. Shipping costs will also not be refunded for uncollected items and we cannot be held responsible for lost or stolen packages.
The items can’t be returned or exchanged:
– custom orders (shorter/longer length, personalized items)
All items must be returned in a fully resalable condition, which means: unwashed, unworn with all labels and tags left attached. OFFON reserves the right to refuse to offer shop credit or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.