P L A C I N G A N O R D E R
When you create a personal account, you must also create a personal user name (your email address) and password. Protect your password at all times and don’t pass it on. You will be held responsible for all purchases made through your user name and password. Please double check that all information are entered correctly.
O R D E R I N G
You choose the Products;
You enter your payment information and choose a delivery address;
Authorization of payment;
We send you a confirmation of the receipt of the order by email as soon as the payment has been processed;
P R O D U C T I O N T I M E L I N E
All our items are listed as “made to order” and are handmade. Type of such quality work takes time, so please note before ordering. At the moment it might take for us 1 – 2 weeks to produce your order and ship it.
P A Y M E N T
Payment can be made by Visa, MasterCard, American Express, and any other methods which may be clearly advertised on the site from time to time. You can also choose to pay with PayPal. Payment will be debited and cleared from your account upon completion of the packing of your order by OFFON. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer.
P R I V A C Y P O L I C Y
At OFFON CLOTHING your satisfaction is always our top priority, and protecting your privacy is an important part of our job, therefore we are committed to handle all personal information with the greatest care and accordance with the principles described below and in compliance with the applicable data protection laws.
Our privacy practices are in line with requirements set out in the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
C O L L E C T I O N, P R O C E S S I N G A N D U S E O F P E R S O N A L D A T A
OFFON CLOTHING obtain information about you when you use our website, buy from us, or contact us in any way (email, social media, calls, mail). We primarily collect your data when you buy from us, contact us about products and services, or if you register to receive our email newsletter or order our printed book.
OFFON CLOTHING collects, processes and uses your personal data only to the extent described below.
Y o u r c u s t o m e r a c c o u n t
On the website, you have the option to set up a personal customer account for the online shop (hereinafter – the “customer account”). You can save your personal information in your customer account for extra convenience when you make purchases in the online shop.
To open your personal customer account, OFFON CLOTHING needs the following compulsory information: your title, first name, surname, e-mail address and a password of your choice. You can also save your postal address, date of birth and telephone number to enable your orders to be processed. We will use your telephone number to arrange the delivery time with you if necessary. We need your date of birth to check that you are of legal age.
Once you have registered successfully, you will automatically receive a confirmation by e-mail. The e-mail address you provide is also used as the access name for your customer account.
You can update your details at any time in the personal information section of your customer account and add other optional information. For example, you can set your preferred payment method and type of shipping and manage your newsletter settings. You can also save an address book with different addresses that you wish to use for your orders, and you can track the status of your orders and the history for completed orders.
O r d e r s i n t h e o n l i n e s h o p
To fulfill your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information.
O r d e r s w i t h a c u s t o m e r a c c o u n t
If you have opened a customer account with us, you will be prompted to log in to your customer account with your e-mail address and password during the order process. If you have saved your delivery and billing address in your customer account, these will be suggested for you to use for this order. If you have not saved these addresses, you will be asked to enter a billing address, which can then be saved in your customer account and used for future orders. You can change or supplement the saved or new details at any time during the order process.
O r d e r s a s a g u e s t
You can use the online shop without having an existing customer account. In this case, you can enter the information needed for us to process your order in the form entitled ‘Your Billing Address’ during the order process (title, first name, last name, postal address and e-mail address) and send these details directly to OFFON CLOTHING.
C o n t a c t i n q u i r i e s
You can contact us at any time using the contact form on the website. You can, for example, ask us whether a specific item is available or ask us to tell you as soon as a specific item becomes available again. We will collect, process and use the information that you provide in the relevant contact inquiry only to process your inquiry.
E l e c t r o n i c n e w s l e t t e r
The website gives you the option of subscribing to our electronic newsletter. If you have given your consent, we will use your first name and last name and your e-mail address – which you have saved either in your customer account or when placing an order as a guest or when signing up for the newsletter separately – to send you the latest offers, personalized advertising from us about our products, and news from OFFON CLOTHING by e-mail. The newsletter provides information about new outfits and current product trends, tells you about our special events, promotions and competitions, and recommends products in line your interests, for example. When you have registered successfully for the newsletter, you will automatically receive an e-mail asking you to confirm your e-mail address. Once you have confirmed your e-mail address by clicking the link in the confirmation e-mail, you will receive your chosen newsletter on a regular basis and we will save your e-mail address for the purpose of sending the newsletter. You can withdraw your newsletter consent and stop receiving the newsletter in future by using the contact details in Contacting us at any time. You can also unsubscribe from the newsletter at any time by clicking the unsubscribe link in the newsletter.
W e u s e y o u r p e r s o n a l d a t a f o r:
- to process your online orders, including contacting you with information on delivery status, delivery related problems, etc.;
- to process order returns;
- to respond your queries;
- communicating with you about orders, products, services, marketing offers and other information from OFFON CLOTHING;
- the purposes of recommending products to you;
- the purposes of protecting our shop presence against misuse or improper use of our services;
- the purposes of enabling third parties to carry out logistical, technical and other services on our behalf.
- as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.
P e r s o n a l i n f o r m a t i o n s h a r i n g a n d d i s c l o s u r e
Information about our customers is important to our business, therefore we share your personal information for very limited reasons and in limited circumstances, as follows:
- Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
C O O K I E S
Cookies helps us to improve our website and deliver a better more personalized service.
D U R A T I O N O F S T O R A G E
Y O U R R I G H T S
We will not contact you for marketing purposes by email, phone or text message unless you have given your consent. You can change your marketing preferences at any time by updating your account online, following the unsubscribe link in our emails, or by emailing us.
The Right to Object: In some instances, you may have the right to ask us to stop processing your data. This will be the case where we process your data because we have a legitimate interest in doing so (such as where we contact you to follow up on a complaint you made). This right does not always apply but you are always able to raise an objection to our processing and we will do our best to comply, where we are legally able to.
The Right to Erasure (The right to be forgotten): 1) In a similar way to how you can object to our processing your data, you have the right in some instances to have us destroy all the data we hold on you.; 2) We maintain and follow a retention policy and your data will not be held for longer than the defined retention period without good reason and without consulting our internal data privacy experts; 3) Nonetheless, should you want us to remove our records of your data prior to the end of our defined retention period, please contact us.
S E C U R I T Y P O L I C I E S
OFFON CLOTHING is committed to protecting the security of your data. We will treat all of your information in strict confidence and we will endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal data and data stored on our Site and associated databases.
We recommend that you take measures to better protect the information you provide online. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. For security purposes, your password should not be written down and should be regularly reset. A strong password should not include easily obtainable personal data, should be at least 8 characters in length, and should be a combination of letters and numbers.
T R A N S F E R S O U T S I D E E U R O P E
The data that we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We shall ensure that any such transfers are lawful and that your personal data is kept secure in accordance with the law.
K E E P I N G C H I L D R E N S A F E
OFFON CLOTHING services are not directed to children under the age of 18 and we do not knowingly collect personal information from children.
We know it is important to protect the privacy of children aged 18 or under. If you are aged 18 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
If we learn that we have collected the personal information of a child under the relevant minimum age without parental consent, we will take steps to delete the information as soon as possible.
Parents who believe that their child has submitted personal information to us and would like to have it deleted may contact us.
C O N T A C T I N G U S
For purposes of EU data protection law, UAB “BALTIC THREADS” is the data controller of your personal information. If you have any questions or concerns, you may contact us:
Email: [email protected]
UAB “BALTIC THREADS”
Ukmerges str. 251